A Personal Note from our Managing Director

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”



Mahatma Gandhi
I thought it would be a good idea to give you an idea about how I go about things and what makes me tick. Well, for twenty years I have experienced businesses in rapid growth phases, business that are expanding into new markets and businesses that are running steadily. I have also been tasked with closing a business (just before Christmas) and managing a team in divesting a part of another business that was being closed. I have sat in Board rooms of large global organisations and rummaged through parts bins doing stock-takes for SMEs. Over the years, I have sat in many development sessions discussing management styles, emotional intelligence, NLP, Leadership and the like. Whilst this provides for a rich wealth of knowledge on which to draw on a day-to-day basis, I can't say that any of that is what defines what I am about. That said, I am often confronted with the question, "How do you know that?" to which I can only answer - I don't know. The true answer to the question can be found in my super simple mantra - If you don't know, ask: If you aren't sure, check. At first sight it may seem like I am stating the blindingly obvious, but I challenge anyone to see how often they apply that golden rule?

What about inspiration? There have been a few individuals on my journey that I could point to as having inspired me, but it would be wholly inappropriate to name-drop here with the exception of my late father. In terms of things that have stopped me in my tracks, one paragraph that I come back to when I need to refocus is the following. It is attributed to Mahatma Gandhi, although there is some debate as to whether he actually said it. Either way, I hope you enjoy it:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”



Mahatma Gandhi